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How reze888 Handles Your Personal Information

This Privacy Policy explains exactly what data reze888 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform.

Account data you controlTouch 'n Go eWallet, Boost, GrabPay transaction contextNo data sold to third partiesAccessible where local law permitsContact us to update or delete
reze888 How reze888 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We take four specific steps to keep your information handled correctly — from the moment you tap in a GrabPay deposit to the day you close your account. Each area below reflects how we actually operate, not a templated promise.

Account Security

Accounts are protected with OTP verification on login and on withdrawals. We flag sessions from unrecognised devices and prompt re-authentication before any wallet change is applied.

Cookie Use

Session cookies keep you logged in across pages. Analytics cookies help us see which sections of the platform you use most — you can block these via your browser without losing account access.

Data Retention

Active account data is retained while your account is open. Once you close your account, identifiable records are anonymised or deleted in line with the retention period set by applicable Malaysian law.

Third-Party Sharing

We share only what is necessary — payment processors such as DuitNow and FPX networks receive transaction data to clear your deposit. No profile data is passed to advertisers.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access your account data, request a correction, or ask us to delete specific records, reach out through any of the channels below. Our support team handles privacy requests separately from general account queries — mention 'data request' when you write in so it gets to the right person without delay.

Live Chat Start a live chat session from the account page. State 'data request' at the opening so the team routes your query to our privacy handling desk.
Email Support Send your request with your registered email address and account username. We aim to acknowledge privacy requests and respond within the timeframe required by applicable local law.
Account Settings Some data changes — like updating your contact number or linked e-wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on reze888

The questions below cover what we actually get asked about data, access rights and contact. If something is not covered here, reach us through live chat or email and we will respond to your specific situation.

We collect your name, email address, contact number, and the payment method you register — for example, your linked Touch 'n Go eWallet or Boost account reference. Device and session data is also logged for security purposes.

Yes. Send a data-access request via email or live chat using your registered address. We will compile the identifiable records linked to your account and respond within the period required under applicable local law.

Sharing is limited to what is needed to process your transactions — DuitNow, FPX, and payment processors handling GrabPay or Boost clearance. We do not pass your data to advertisers or sell it.

Contact us through live chat or email marked 'data deletion request'. After identity verification, we remove or anonymise your records, keeping only what local law requires us to retain for a set period.

Session cookies keep your login active. Analytics cookies track page usage to help us improve the platform. You can block analytics cookies in your browser settings; session cookies are needed for your account to function correctly.

Once your account is closed, identifiable data is anonymised or deleted. Transaction records required by applicable Malaysian law are retained for the legally mandated period, then removed. Players in Subang Jaya and elsewhere are covered by the same policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.